Orders & delivery
Questions about an order, shipping confirmation or tracking? Include your order number when contacting us.
Shipping information
Faye&Calla / Customer care
A little help,
beautifully simple.
From choosing your next piece to looking after an order, we’re here to help.
- Customer support & general inquiries
- Info@FayeCalla.com
- Telephone
- +31 6 8353 4468
Find your next step
Returns & refunds
Need to return an item or ask about a refund? We can help you understand the next steps.
Returns informationProducts & jewellery care
Ask about sizing, materials, finishes, care or our one-year warranty.
Jewellery care guideLet’s talk.
Send us a message
For an order enquiry, include your order number and the email address used at checkout. For damaged or incorrect items, email us photographs of the piece.
Helpful answers
Find a quick answer, or tell us what you need help with.
What should I include about my order?
Include your order number and the email address used at checkout. Please do not send passwords or full payment-card details.
What if my item is damaged or incorrect?
Email our team with your order number and photographs of the item. For warranty coverage and claims, read our One-Year Warranty.
How can I exercise my right of withdrawal?
For an eligible online purchase, use Cancel Agreement. Notification by email and the Model Withdrawal Form also remain available. See our Returns & Exchanges Policy for the terms.
Where can I find delivery and refund information?
See our Shipping Policy for delivery information and our Return & Refund Policy for return requests, costs and refunds.
Where can I find more answers?
Visit our Frequently Asked Questions or Complaints & Disputes page, or email our team.
Cancel an agreement
Cancel agreement
If you wish to exercise your statutory right of withdrawal for an eligible online purchase, use our online cancellation page. You may also notify us by email or use our model withdrawal form.
Notify us by email or use our Model Withdrawal Form.
Business & legal information
Faye&Calla Co
Registered business: Faye&Calla Co
Store: Faye&Calla Jewellery
Registered address:
Zeestraat 100
2518 AD 's-Gravenhage
Netherlands
Chamber of Commerce (KvK): 87637340
VAT identification number: NL004452751B88
For more business information, see our Legal Notice.